Thursday, April 10, 2014
Bowers and Wilkins C5 Headphones, a warning
Ok...we love gadgets. We have been VERY blessed to have either won or have been gifted with all kinds of neat things...and even though I hate working through the manuals for anything technical, I love toys. My very generous brother gifted both my husband and me with a trip to the Apple Store a few years ago (back while we were still talking, lol) and gave me an iPad and my hubby these really fancy headphones, the C5. I could not for the life of me understand why these little things that looked like somewhat high-tech earbuds would cost that much but my brother was in a generous mood and we figured that if they were in the Apple store, they must be compatible with their products.
Well...the procrastination runs in the family. My very frugal hubby put his valued gift away and continued to use the earphones he already had, then he received a pair of Dre's Beats Solo headphones so he has been using those. He knows I hate things on my ears so he finally got out the B&W C5 headphones after several years...and...WHILE THEY WORKED...they were fantastic. He used them for about 30 minutes one night, then a couple of nights later, he put them in for me to try out. I listened to one song...and then, when the next one started...I asked him...why is the sound only coming through one ear. Uh-oh. To say that he was unhappy is an understatement...but we fiddled around and tried them in our different iPods...and...it started playing in both ears...and then it went away again. I looked on the web, got through the hoops and filled out a ticket and then, just before you hit send, there is a set of FAQs...one of which mentions exactly this problem! I followed the instructions on those and voila! It worked again. For 1 day. Sigh. Meanwhile, the hubby is having a fit. I put them in and listened to my laptop for about 5 minutes last night. They worked. Gave them back to the hubby. They worked. Success! Last night. Today...NO!
So...we got a call back from a representative. Oops...warranty's over...so, too bad, so sad...we can send them in to be serviced. For about 1/2 what they cost my brother in the first place.
The moral of the story...DON'T buy Bowers and Wilkins headphones...or, if you do, make sure you use the heck out of it during the warranty time because they don't stand behind their product otherwise. Unfortunately, I have family drama going on so I doubt this will ever be an issue again, the promise of a trip to the Apple Store...but we certainly won't be recommending these to anybody!
If you have a minute, please go to my review on Amazon and 'like' it so that the company knows that other people are being made aware that they need to do something about their product! Link